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REFUND & CANCELLATION POLICY

Last Updated: 11/25

1. General Policy: All Sales Final

 

Due to strict state and federal regulations regarding the sale and distribution of alcohol, all sales are considered final.

  • No Returns: Once an order containing alcohol has been shipped, it cannot be returned to the retailer for a refund or exchange.

  • No Exchanges: We generally cannot exchange products. If you ordered the wrong item, please refer to the Cancellation section below.

 

2. Order Modifications and Cancellations

 

We understand that mistakes happen. However, our fulfillment network processes orders quickly to ensure timely delivery.

  • Edits: For security and compliance reasons, orders cannot be edited (items added or removed) once they are placed. If you need to change the contents of your order, the original order must be canceled (if eligible) and a new order placed.

  • Cancellation Requests: You may request to cancel an order only if it has not yet been processed or shipped.

  • Procedure: To request a cancellation, email support@accelpay.io immediately with your Order Number in the subject line.

    • Note: A request to cancel does not guarantee cancellation. If the retailer has already printed the shipping label or packed the box, the order is considered "Shipped" and cannot be canceled.

 

3. Damages and Breakage

 

We take great care in packing your order, but accidents can happen during transit.

  • Inspection Required: You must inspect your package immediately upon arrival.

  • Reporting Window: Claims for damaged or broken items must be reported within 48 hours of delivery.

  • Required Evidence: To process a claim, email support@accelpay.io with:

    1. Your Order Number.

    2. Clear photos of the damaged product.

    3. Clear photos of the shipping box and packaging materials.

  • Resolution: Upon verification of the damage, we will coordinate a reshipment of the damaged items at no cost to you. If a replacement is unavailable, a refund for the damaged item(s) will be issued.

 

4. Incorrect Items Received

 

If you receive an item that is different from what you ordered:

  • Do not open the incorrect bottle.

  • Email support@accelpay.io within 48 hours of delivery.

  • We will resolve the issue by arranging for the correct item to be shipped to you or issuing a refund for the missing product.

 

5. Non-Refundable Scenarios

 

To ensure clarity, the following scenarios do not qualify for a refund:

  • Subjective Taste: We do not offer refunds or replacements because you do not like the taste or profile of the product.

  • Cosmetic Issues: Minor cosmetic damage to packaging (such as scuffed labels or dented boxes) that does not affect the contents of the bottle does not qualify for a refund.

  • Missed Deliveries: If a package is returned because an adult (21+) was unavailable to sign for it after three attempts, shipping fees are non-refundable. (See Shipping Policy for restocking fees).

  • Refused Delivery (Intoxication/Underage): If a carrier refuses to deliver a package because the recipient appears intoxicated or is under the age of 21, no refund will be issued for the product or the shipping.

 

6. Refund Processing

 

If a refund is approved by the AccelPay support team:

  • Method: Refunds will only be issued to the original payment method used at checkout. We cannot issue checks or refund to a different card.

  • Timeline: Please allow 5-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times.

 

7. Contact Us

 

For all inquiries regarding order status, cancellations, or damaged goods, please contact our support partner:

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